our support network
we’re here for you, every step of the way
We understand that signing up to a multi-stage ultramarathon, especially on your own, can be a daunting experience. However, it doesn’t have to be and we have taken the following steps to ensure this.
Upon registering for a race, one of our team members will send you a time for your introductory call. On this call we will introduce ourselves and answer any questions you may have, and there are usually a lot.
We find that these calls are a great opportunity to break the ice and generally build on one of our four brand values – accessibility.
Whichever team member hosts your call, this person will become your relationship manager. They will share their number with you and generally be there throughout the entire race build-up. We have a great Resources page which includes all sorts of information regarding kit and nutrition, but we understand that sometimes that human touch can often make tough decisions a little easier.
We also understand that some of our participants have different levels of experience – varying from ‘some’ to ‘a lot’, so if you would prefer not to have an introductory call that is completely up to you.
It’s important to remember that:
~ 40% of all Ultra X finishers have never run a marathon before. This means that if you’re a ‘newbie’ to the ultra world then you are NOT alone!
~ 80% of Ultra X participants enter on their own but they NEVER leave that way